Frequently asked questions

Rates & terms

What are your rates?


Additional fees and limitations may apply. Please contact us for detailed price estimates. Venue rates @1052 St. Charles Avenue: Weekday (Monday-Thursday) Venue rental rate is $325/hour with a 2-hour minimum. Weekend rentals are $400/hour with a $2500 minimum. (Excludes kids birthday parties.) Weekend minimums include (3-hour venue rental, audio/video, service staff, and security). Venue rentals at 1052 St. Charles include (4) 36" table rounds, (4) 6ft buffet tables, 50 white folding chairs, black spandex chair covers, and black table linens. Venue rates @1789 Cheshire Bridge RD: Weekday (Monday-Thursday) Venue rental rate is $3,500 flat rate. Weekend rental is a flat rate of $6,000. Wedding related events may require additional fees. Venue rentals at 1789 Chesire Bridge include (5) 60" table rounds, (8) 36" table rounds, (10) 30" Highboy tables, 10 6ft buffet tables, 50 white folding chairs, black spandex chair covers, and black table linens. We offer discounted packages for full service events. Schedule a call to learn more.




What are your minimums?


All Venue rentals require a 3-hour minimum. Food and beverage orders at 1052 St. Charles have a 25 person minimum Food and beverage orders at 1789 Cheshire Bridge RD have a 50 person minimum.




Are taxes and fees included


All taxes and fees are included in our venue rental rates and services however, gratuity is not included and there is a small transaction fee of 3.5% for online bookings.




How much is the deposit?


@1052 St. Charles, the venue rental deposit is $500 and is credited toward your final balance. @1789 Cheshire Bridge RD the venue rental deposit is 50% and is credited toward your final balance. The date of the event is not reserved until the rental deposit and the signed rental agreement are received.




What is your cancellation policy?


If the Renter cancels the reservation for the Event more than sixty(60) days before the Event, Knock Music House will return the Rental Fee and deposit to the Renter, minus a $50 cancellation fee. If the Renter cancels their reservation for an event within sixty(60) days before the Event Date, Knock Music House shall be entitled to retain the rental Deposit.




Can we bring in our own decorations?


Knock Music House wants to make every event here a special and welcome experience. Therefore every effort will be made to allow renter to prepare decorations reflecting their creative requirements. We ask that only the staff of Knock Music House rearrange and move any furnishings, including artwork, lamps, sound paneling, or seating. No nails, screws, staples or penetrating items should be used on our walls or fine wood. Any tape or gummed backing materials must be properly removed and any wall damage will be deducted from the deposit. No glitters, silly strings, foil, paper confetti, or tapered candles/exposed flames allowed on site. Weighted balloons permitted.




Can we bring glitter and confetti


Absolutely no glitter or confetti allowed on premises. No exceptions.




Can I drop off my decorations earlier?


The short answer is no. Each event gets load in and out time allotted as part of the event rental however your KMH event coordinator may allow for extra time on a case by case basis. On the week of the event, your coordinator will reach out to you and send you a link to schedule your drop-off time.





Food & Beverage

Can I use my own caterer?


At our 1052 St. Charles location, outside caterers are restricted however we may make exceptions for certain dietary restrictions and licensed, insured, and approved caterers. There is a fee of $500 for outside caterers. We have preferred caters at our location on Cheshire Bridge Rd. You may bring in your own caterer but there is a fee of $1500 for outside caterers. Please speak with your KMH event coordinator to discuss your options.




Can we bring in dessert


Absolutely! Go ahead and put that awesome dessert table together. We love dessert so make a little extra!




Do I need to bring dinnerware, napkins, etc.?


When we provide food, we take care of everything! If you are bringing in any cake or desserts and require dessert plates, you will need to provide those and any accessories needed.




What is your alcohol policy?


No cash bar or outside beverages are permitted. Sponsored special events by a licensed and insured provider may be permitted. All liquor providers must obtain a special event liquor liability insurance.




Can we bring in our own alcohol?


No outside beverages permitted. Parties can be distracting, high-energy environments, and the safety of our patrons is our top priority. Any alcohol that is not served by a licensed liquor provider presents a risk to you and your guests.





Parking & Directions

How late can we party?


All events must end by 12am. Breakdown and clean-up must end by 1am.




Is security provided?


All events, except kids parties, require at least one licensed and insured security personnel. Additional security may be needed based upon your event.





Kids parties

What age range is the kids birthday party best suited for?


The hip-hop dance party is awesome for children of all ages. Grandma, Aunty, and Mom and Dad will have a great time however we find that kids ages 5 -12 receive the most benefit from the party.




Can we bring our own food?


Unfortunately we do not allow any outside food. The kids parties included cheese pizza, chips, juice boxes, and water. Let us know if you have any allergies and we'll do our best to accommodate your needs.




Can we bring in cake and decorations?


Absolutely! We love your awesome ideas! Set-up is limited to a half an hour. Try to keep the set up needs minimal so we can get the party started with no problem and clean up quickly at the end of the party.




Can we bring our own DJ?


You may request songs during the party and the birthday host may request a special song to be played however, our party includes a preset video playlist of songs designed to manage our activities and give the best experience possible. Outside DJs for kids parties are not permitted.




Is the music kid-friendly?


We use family-friendly, mom approved versions of the best dance party songs. The party includes pop songs kids love, old school classics parents love, and timeless dance songs everybody loves!




Can I bring in a face painter/celebrity impersonator/entertainer?


We do not recommend that you hire outside entertainment in addition to our kids party flow. Not only are these services expensive, but they also tend to distract from the experience. Our party flow allows us to achieve our primary goal: to make you, your child, and your guests feel like rockstars.





COVID-19

What protocols have you implemented to ensure safety as a result of COVID-19?


We take the safety of our staff and guests very seriously. Please visit the following link to review our comprehensive safety plans and procedures. COVID RESPONSE