Frequently asked questions
Rates & terms
What are your venue rates?
Our rate at the location at 1052 St. Charles avenue NE is $400/hour.
Our rate at 1789 Cheshire Bridge RD is $3500 for weekday events and $5,000 for weekend events.
What are your minimums?
Venue rentals require a 3-hour minimum.
Weekend rentals, require a $2500 minimum spend. You may use the $2500 toward venue rental and any additional services like food, entertainment, etc.
Are taxes and fees included
All taxes and fees are included in our venue rental rates and services however, gratuity is not included and there is a small transaction fee of 3.5% for online bookings.
How much is the deposit?
Your venue rental deposit is $500 and is credited toward your final balance. The deposit is non-refundable. The rental deposit is due with the return of the signed rental agreement. The date of the event is not reserved until the rental deposit and the signed rental agreement are received. You may use our payment link to make subsequent payments towards your final balance. The final payment is due the day of your event.
What is your cancellation policy?
If the Renter cancels the reservation for the Event more than sixty(60) days before the Event, Knock Music House will return the Rental Fee and deposit to the Renter, minus a $50 cancellation fee. If the Renter cancels their reservation for an event within sixty(60) days before the Event Date, Knock Music House shall return any rental fees paid by renter, but Knock Music House shall be entitled in this case to retain the rental Deposit.
Can we bring in our own decorations?
Knock Music House wants to make every event here a special and welcome experience. Therefore every effort will be made to allow renter to prepare decorations reflecting their creative requirements. We ask that only the staff of Knock Music House rearrange and move any furnishings, including artwork, lamps, sound paneling, or seating. No nails, screws, staples or penetrating items should be used on our walls or fine wood. Any tape or gummed backing materials must be properly removed and any wall damage will be deducted from the deposit. No glitters, silly strings, foil, paper confetti, or tapered candles/exposed flames allowed on site. Weighted balloons permitted.
Can we bring glitter and confetti
Absolutely no glitter or confetti allowed on premises. No exceptions.
Can we bring in our own alcohol?
No outside beverages permitted. Parties can be distracting, high-energy environments, and the safety of our patrons is our top priority. Any alcohol that is not served by a licensed liquor provider presents a risk to you and your guests.
Can I drop off my decorations earlier?
This is handled on a case by case basis. We can't guarantee that we'll have space available to store items because we may have events booked however, we prefer that guests bring in larger items such as centerpieces, posters, and backdrops a day or two before the event. That way, our staff can set them up before you arrive, and you do not need to worry about them. On the week of the party, your event coordinator will reach out to you and send you a link to schedule your drop-off time.
Food & Beverage
Can I use my own caterer?
At our 1052 St. Charles location, outside caterers are restricted however we may make exceptions for certain dietary restrictions and licensed, insured, and approved caterers.
We have preferred caters at our location on Cheshire Bridge Rd. You may bring in your own caterer but there is a fee. Please speak with your KMH event coordinator to discuss your options.
Can we bring in dessert
Absolutely! Go ahead and put that awesome dessert table together. We love dessert so make a little extra!
Do I need to bring dinnerware, napkins, etc.?
When we provide food, we take care of everything! If you are bringing in any cake or desserts and require dessert plates, you will need to provide those and any accessories needed.
What is your alcohol policy?
No cash bar or outside beverages are permitted. Sponsored special events by a licensed and insured provider may be permitted. All liquor providers must obtain a special event liquor liability insurance.
Parking & Directions
Where can we park?
For events located at 1052 St. Charlse, you may park on St. Charles and Greenwood Avenue but parking is limited and it is not likely you'll find parking. Save yourself time and go to the parking lots on Greenwood Ave.
There are two lots directly across from each other on Greenwood Ave. We recommend that you park there. It has an attendant, parking is $3-$5 all day depending upon the day and time of your event and it is right next to the alleyway to Knock Music House.
If both of those lots are full, you may park for an hourly fee in one of three lots on Highland Avenue. One is located across the street from Ace Hardware. Another parking lot is at CVS and you may also pay hourly. The other lot is in the rear of Truva.
Our location at 1789 Cheshire Bridge RD has private parking for up to 82 vehicles. You may add valet parking and/or use the adjacent lot. Additonal fees may apply.
How late can we party?
All events must end by 12am. Breakdown and clean-up must end by 1am.
Is security provided?
All events, except kids parties, require licensed and insured security personnel.
Kids parties
What age range is the kids birthday party best suited for?
The hip-hop dance party is awesome for children of all ages. Grandma, Aunty, and Mom and Dad will have a great time however we find that kids ages
5 -12 receive the most benefit from the party.
Can we bring our own food?
Unfortunately we do not allow any outside food. The kids parties included cheese pizza, chips, juice boxes, and water. Let us know if you have any allergies and we'll do our best to accommodate your needs.
Can we bring in cake and decorations?
Absolutely! We love your awesome ideas!
Set-up is limited to a half an hour. Try to keep the set up needs minimal so we can get the party started with no problem and clean up quickly at the end of the party.
Can we bring our own DJ?
You may request songs during the party and the birthday host may request a special song to be played however, our party includes a preset video playlist of songs designed to manage our activities and give the best experience possible. Outside DJs for kids parties are not permitted.
Is the music kid-friendly?
We use family-friendly, mom approved versions of the best dance party songs. The party includes pop songs kids love, old school classics parents love, and timeless dance songs everybody loves!
Can I bring in a face painter/celebrity impersonator/entertainer?
We do not recommend that you hire outside entertainment in addition to our kids party flow. Not only are these services expensive, but they also tend to distract from the experience. Our party flow allows us to achieve our primary goal: to make you, your child, and your guests feel like rockstars.
COVID-19
What are your cleaning protocols?
We take the safety of our staff and guests very seriously. We have implemented the following safety standards:
1. Thorough cleaning and disinfection of the entire venue provided by a professional cleaning company before the start of your event.
2. 30 minutes before the start of each event, all venue surfaces are sprayed with an electric ULV atomizer and fogger.
3. We use EPA approved COVID-19 disinfectant, Performacide EPA Reg. No. 87508-3
4. We have added contactless features including but not limited to touchless hand sanitizing stations and trash cans.
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